Frequently Asked Questions
Everything you need to know about your honey-infused beauty routine.
Where do you source your honey and propolis?
All our honey and propolis are sustainably sourced from the Mirsalehi Bee Garden, where the Mirsalehi family has been practicing beekeeping for six generations.
Are Gisou products cruelty-free?
Yes, we are committed to bee-friendly and cruelty-free practices. We never test our finished products or ingredients on animals.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the US and EU, while international shipping can take up to 10-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return window for unopened and unused products in their original packaging. Please contact our support team to initiate a return label.
Can I use the Honey Infused Hair Oil on wet hair?
Absolutely. Our signature hair oil can be used on damp hair to lock in moisture, or on dry hair to tame frizz and add a healthy shine.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and Klarna for flexible installment payments in select regions.